Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website and services. This includes personal identifiers directly provided by you, as well as automatic system telemetry gathered as you navigate through our platform.

The information gathered helps us evaluate your solar requirements accurately and provide custom, high-precision estimates.

• Contact Data: Full name, primary email address, phone number, and mailing address.
• Property & Project Details: Property type, roof orientation, historical utility bills, estimated energy consumption, and solar installation preferences.
• Technical & Usage Data: Internet Protocol (IP) address, browser software, operating system details, referring URL, time spent on specific pages, and clickstream interactions.

2. How We Collect Your Data

We collect data through direct interactions when you interact with our forms, as well as via automated telemetry systems operating seamlessly in the background during your site visits.

• Direct Submission: When you fill out contact forms, request a solar quote, sign up for our newsletter, or submit an inquiry through customer support.
• Automated Tracking: As you navigate through SolarPVInfo, we use automated technologies such as cookies, web beacons, and server logs to collect technical metrics.
• Third-Party Sources: We may receive supplementary data from public record databases, mapping API providers, and verified energy analytics partners.

3. How We Use Your Information

Your personal data is strictly processed for legitimate business purposes aimed at providing exceptional, tailored solar consulting services, maintaining service reliability, and improving overall user experience.

• Fulfill consultation requests, perform custom energy yield calculations, and deliver accurate solar quotes.
• Send administrative notifications, project updates, technical disclosures, and account security alerts.
• Deliver tailored marketing materials, educational insights, and promotional updates (where explicit consent has been granted).
• Analyze trends, monitor system performance, optimize UI components, and improve user engagement across the platform.

4. Legal Basis for Processing Data

We process your personal information under established legal frameworks governed by global privacy laws (such as GDPR and state privacy acts).

• Contractual Necessity: Processing is required to fulfill a request or enter into a contract regarding our solar services.
• Consent: You have given clear, explicit consent for us to process your data for targeted communication or marketing.
• Legitimate Business Interests: Processing is necessary to maintain system integrity, fraud prevention, and site analytics.
• Legal Obligation: Processing is required to comply with applicable statutory laws, tax rules, or judicial mandates.

5. Information Sharing and Disclosure

SolarPVInfo does not sell, rent, or lease your personal information to third-party marketers. We only share information with trusted service partners under strict confidentiality agreements and technical safeguards.

• Certified Installers & Partners: Verified local solar installers required to execute site surveys or fulfill project proposals.
• Technology Service Providers: Secure hosting, database management, cloud analytics, email delivery, and customer service tools.
• Legal & Regulatory Demands: Law enforcement bodies, regulatory agencies, or legal courts when compelled by enforceable legal processes.

6. Data Security and Protection

We enforce robust administrative, technical, and physical security precautions designed to safeguard the personal information we collect against unauthorized access, destruction, loss, alteration, or disclosure.

All electronic interactions are encrypted in transit using industry-standard Transport Layer Security (TLS/SSL) technology. However, please note that no internet transmission or electronic storage method can guarantee 100% absolute security.

7. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes for which it was originally collected, including satisfying legal, accounting, auditing, or regulatory requirements.

When personal data is no longer necessary for operational or legal purposes, it is securely destroyed, permanently erased, or fully anonymized in accordance with regulatory best practices.

8. Cookies and Tracking Technologies

Our platform uses functional, analytical, and marketing cookies to enhance user navigation, analyze page interactions, and deliver customized content.

You can manage your cookie preferences directly through your web browser settings. Please note that disabling essential cookies may impact certain functionality and tools across the site.

9. Your Privacy Rights

Depending on your geographic location, you possess specific statutory rights regarding the personal data we hold about you.

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of incomplete, inaccurate, or outdated personal information.
• Right to Erasure ('Right to be Forgotten'): Request deletion of your personal data from our active systems.
• Right to Withdraw Consent: Revoke consent at any time where processing was based on prior permission.

10. Changes to This Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time to reflect updates in regulatory requirements or operational procedures. Any modifications will be posted directly to this page with a revised 'Last updated' date.

We encourage users to review this page periodically to stay informed about how we safeguard personal data.